Cancellation Policy

A Very Warm Welcome toYOU! Expectations in my Stress solutions sessions: Thank you for trusting me in supporting you in this life stage journey. I will ensure that I am respectful, non-judgemental, honest and open with you at all times, and show up for you with the utmost integrity. My expectations from you are that you are equally respectful, open and honest with me. This helps to build our working relationship and enables positive progress. My coaching sessions will be provided online via the Zoom platform. I will provide a comfortable, safe, uninterrupted space for you, please ensure that you provide the same for yourself during our sessions. We will always start promptly, so please ensure that you arrive in the Zoom online 'waiting room' in good time. You can be assured of the strictest of confidentiality at all times, what is shared in the room, stays in the room! The only time this may be breached would be in a situation where I was concerned for your safety, my own safety, or that of others. I will inform you immediately if this is the case. I request that payments are made 48 hours in advance, by PayPal, bank transfer or MBWay. Cancellation Policy: We all have unexpected situations that may affect our plans in life. If you need to cancel a session, I do request 24 hours notice, if less notice is given then your fee paid will be forfeited. If it is a really genuine, unexpected, emergency situation, then we will postpone and rearrange the session for a mutually convenient time. Communications: By email: sally@sallycross.com Also available on Messenger.

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